The
Mead Consulting Group has been focused on execution and getting
results for businesses for many years. It is the key to our success as a
business and has become essential component of our brand. Execution is
not only important to the business, but also very important to me
personally in everything I do. People who have worked alongside me in
nonprofits, community, or public service areas certainly understand
this.
At
a gathering of a group of top emerging professional services leaders
in the Colorado community - the question was raised: "Is meeting your
commitments and 'doing what you say you'll do' as important today as it
was 20 years ago?
It's
an interesting question. I was quick to respond that "Absolutely!
Meeting your commitments is just as important today as it was a couple
of decades ago."
However,
as I thought more about it, I have had reason to question whether that
is really true. Is it really as important today? In the last few
months, I have been faced with a number of iterations of businesses and
people not executing, not meeting their commitments, not doing what
they say they will.
Do what you say you'll do. Business on a handshake. Mead
Consulting has numerous marketplace partnerships with the better
providers of a wide array of services that our clients need (training,
recruiting, managed IT services, investment banking, etc.). We have had
mutual agreements for many years with these providers - virtually all
on a handshake agreement. We have had only one negative issue with a
partner over 20+ years with this program... until recently.
In
the past two years, we have had two new partners (one a Managed IT
Services firm, the other a marketing firm) not live up to their word. It
has given me pause to question why. Is this a sign of desperation due
to tough business conditions? If that is true, does integrity only
apply to good times? Did we compromise our standards by working with
these firms? Or, was it just the luck of the draw over time?
Don't over-commit and under-deliver. There
have always been situations of over-committing and under-delivering in
business and community. Sometimes it is a miscalculation or
unintentional. Sometimes people can't say NO and get overloaded.
However, recently I have begun to see a pattern with people who
routinely accept more and more roles and then can't perform. The same
people repeat this in organization after organization. For a number of
years my mantra for nonprofit and public service organizations has been
"alignment, commitment, flawless execution." In other words, do
something that is well-aligned to your business, personal, professional
interests, bite off a manageable amount, and then execute flawlessly.
If you then find you can take on more tasks and responsibilities,
that's great, but meet your commitments first.
As
a board member and leader of several organizations, I have been forced
to have tough conversations with people who love to add titles and
items to their resume ("Check a box"), yet don't deliver or meet even
the minimal standards of performance or execution.
Don't accept mediocre performance. Hold yourself and others to high standards. I
have had occasion to work on a program which is a government - private
industry collaboration. The program which has tremendous potential to
assist companies and create jobs has unfortunately been sub-optimized.
Even as it has been falling short of its potential, it has been very
instructional to watch the self-congratulatory behavior of the committee
and board. Committee members who have repeatedly failed to meet their
commitments cheer each other as "awesome" and "fabulous" while
rejecting or ignoring suggestions for improvement. I certainly
understand that government entities have not always been shining
examples of stellar performance or accountability, but it is
disappointing none-the-less. We see signs of the same applauding of
mediocrity in the school system as well as we seek to promote high self
esteem for every student and teacher regardless of achievement or
effort ("Everyone gets a medal"). Has acceptance of mediocrity become
the norm? Is it old-fashioned to set high standards and expect strong
performance or yourself and others?
Don't find excuses or blame others for substandard performance.
When I was a young boy growing up, my father would say, "Be a man! Own
your mistakes." I wonder what he would think if he were alive today to
observe the business and government scene as people look for anyone
they can to blame when they fail or don't deliver on commitments.
Some
may say that I may just be getting cranky and crotchety. But, I ask you
to think about this: Is 'meeting your commitments' passé? Is 'doing
what you say you'll do' your grandfather's mantra? Is 'flawless
execution' an old fashioned concept?
Let me know your thoughts?
The Mead Consulting Group
has been helping middle market companies for over 25 years to focus
strategies and execute well so that they get the results they desire.
If
you would like to discuss how we might help your company begin the
process of adding value and moving your company to the next level of
performance, please contact me.
