Company succeeds by ‘protecting the American soldier’
By David P. Mead
Editor's note:
This is the first of the 2012 series of Colorado company success stories
as told by CEOs and business owners.
From
the moment you meet Mike Buchen it is clear that he passionate about the safety
and well-being of the American soldier. Virtually every paragraph is punctuated
with references to the mission at SKYDEX and the accomplishments of its team of
employees in meeting that mission.
SKYDEX
Technologies, Inc., manufactures patented geometrically designed products that mitigate
(absorb) shock, concussive forces, and vibration for military and commercial
applications. Products include blast-mitigating flooring for combat vehicles,
padding for military helmets and shock absorbing decking on high speed
interceptor boats. Mike Buchen has been
President and CEO since 2003. SKYDEX, based in Centennial, has grown the
company ever since, doubling revenue each year for the last three years. The
company ranks among the top 40 largest private companies in Colorado according
to a recent list. Mike was recently recognized in Ernst & Young’s 2012
Entrepreneur of the Year program.
Mead: What is SKYDEX’ differentiation in the market?
Buchen: It’s our people. Our competitive advantage is our passionate,
committed people. One of the early requirements at SKYDEX is for the newly
hired person to accompany me to Washington, D.C. They stand by the Lincoln
Memorial, visit the other memorials. We then travel to Arlington National
Cemetery and go to Section 60. This is where the boys and girls come home. We
see the names, ranks, and the dates killed. My message is clear: ‘The better
you do what you do, may enable the next person to live. Let’s go save some lives.’
This is our ‘fuel’. My job is to be sure we are pointed in the right direction,
that the engine runs well, and has the fuel.
Our
mission is to serve those that put themselves in harm’s way. We protect things
that matter. We have done well because the more that things matter, the more
people are willing to pay.
Mead: Were there any bumps in the road?
Buchen: Not only bumps, but huge potholes. In January 2004, sales were
at $0. By the end of 2004, we had to empty our IRA’s/401k’s in order to make
payroll. A number of our vendors helped
us and hung with us so we were able to make it through. We learned from
failure, as we looked for product opportunities. We looked at everything – from
computer bags to football and lacrosse helmets to padding for athletic shorts. It
may sound corny, but I have been confident about our success from the very
start. I believe that good things are meant to happen to this company. In order
to capture the opportunity, you need to use your gifts and work hard. We have
lives to save.
Mead: What was the biggest ‘Aha moment’?
Buchen: We started listening to our clients, the combat troops. We were
initially focused on the wrong products and markets. As I have said, we were
focused on inches, instead of acres.” We learned that the military had a
serious problem equipping the troops and gained some early success. Then we
started listening to them, as they told us about their problems. We observed
them stuffing paper into their helmets as padding. We gave away 45,000 helmet
pad sets. Through sampling (technical evaluation) and the feedback, we learned
that they were horribly underserved. We started looking for areas of the warrior’s
body that were exposed to impact.
Mead: So it was market research and technical evaluation that
led to successful products?
Buchen: Yes, we kept improving the products based on soldier feedback.
We’ve fielded over 800,000 helmet pads to date.
Mead: So what new products are coming out?
Buchen: We will be introducing a SKYDEX
shoe – a military PT shoe. People in uniform
tend to run a lot more than civilians. We have engineered it so that we
can sell it for about a $60 price point.
We are
also expanding into commercial products and markets. We are experts with
cushioning technology. Peter Foley, Chief Technology Officer, previously worked
with Reebok in Advanced Materials so we have a number of “crossover ideas” such
as a boot crossover, forklift seats that absorb vibration, etc. Lighter and
faster sells today. We think we have some great opportunities in commercial markets.
Mead: What are the keys to growth over the next five years?
Buchen: I would classify the keys in five areas:
First,
we need to look at acquisition of compatible or competing technologies; second,
we have opportunities to expand internationally; third, we will be continuing
to look at ways to expand into commercial products and markets; fourth, we need
to be continually looking for new ways to do business with the government; and
fifth, we have to continue to excel at segmenting the market and above all,
executing well.
Mead: Mike, when you were named Entrepreneur of the Year, you brought
the entire team to the stage to accept the award.
Buchen: I have been blessed to be part of a phenomenal team at SKYDEX.
Between them and my wife of 37 years, it’s their award.