In a popular series of television commercials for a property
and casualty insurance company, there is a “Mayhem” character who causes
unexpected disasters for auto owners. In one commercial, he’s a satellite dish
falling off a roof onto your car; in another he’s your navigation system gone
haywire causing a crash. The message behind these commercials is that since
mayhem is unavoidable, you need insurance.
It struck me recently that companies generate their own
versions of mayhem – things that occur that may on first blush seem to occur
unexpectedly or just be unfortunate.
Here are some examples:
- Discovering
that you don’t have the rights to use the trade name you’ve been using for 15
years
- Discovering
that your employees have been plagiarizing content
- The
employees that are developing your blockbuster new product all leave at once
- A
new competitive product offering undercuts your price by 60%
- Your
customers discover that one of your key vendors has been substituting a
hazardous or substandard material resulting in product malfunction or customer
injuries
- A
new business model renders your product irrelevant
- Discovering
that new regulations no longer allow you to ship your product
- Discovering
that there is no liability insurance for all the products in the field that
you’ve made for the last 10 years…and a latent defect has just been discovered
- Discovery
that a “trusted” accounting clerk has been methodically stolen $800,000 over
the last 10 years
All of these
are true. Some might say bad luck. Synonyms for mayhem are chaos, disorder,
confusion, turmoil. The dictionary defines it as “needless damage.” In truth,
all of these examples of mayhem were identifiable ahead of time and most could
have been avoided or significantly mitigated.
In tough
economic times, companies can be myopic and can ignore the need for strategic
planning, competitive scanning, and can defer implementing business processes
and controls.
Some
thoughts as you enter 2012:
Develop a
strategic growth and execution plan (Please- not another retreat but a
meaningful plan of execution
- realistic
assessment of where you are (strengths and weaknesses, opportunities and
threats)
- competitive
scan looking at traditional competitors as well as possible disruptive threats
- develop
some scenarios of the future (including those at extremes) and actions to be
taken as these play out
- develop
specific actions, metrics and accountability to shore up the weaknesses, fill
the gaps, address the risks, and take advantage of the opportunities and
strengths
Don’t let
another year go by. Neglecting the next steps in your company’s growth and
maturity can be very short-sighted. You need to protect your company from
mayhem!